FAQ's

We’ve compiled the most common questions we get about ordering, delivery, plant care, returns, and more. If you can’t find what you’re looking for, contact us here — we’re happy to help.

Delivery & Shipping

Do you deliver across the UK?

Yes — we deliver to all parts of mainland UK.
Our plants are shipped using specialist couriers who are trained in handling live plants, ensuring they arrive healthy and in great condition.
If you live in a remote or hard-to-access location, please get in touch before placing your order so we can confirm availability.

Is delivery free?

We offer free delivery on all orders over £599.
For orders under that amount, up to £80 delivery fee applies.
No codes required — the correct delivery rate is automatically calculated at checkout.

How long does delivery take?

We aim to deliver within 2–3 working days, unless stated otherwise and depending on your location and the time of year.
You’ll receive a confirmation email with an estimated delivery window once your order is placed.
During peak seasons, please allow a little extra time — but rest assured, we’ll keep you informed every step of the way.

Ordering & Plant Availability

How do I place an order?

Simply browse our online shop, choose your desired plants or hedging, and add them to your cart.
At checkout, enter your delivery details and select any extras like our national planting service and or our guarantee pack.

Can I order in bulk or for trade/landscaping projects?

Yes — we regularly work with landscapers, developers, and commercial projects.
If you’re planning a large job or need a custom quote, contact us d irectly and our team will be happy to help.

Are all the plants in stock?

We keep our website up to date with real-time stock levels, but during busy seasons, popular items can sell out fast.
If a plant you’re after is currently unavailable, feel free to contact us — we may be able to source it or suggest an alternative.

Planting & Aftercare

Do you offer a planting service?

Yes — our National Planting Service covers most of mainland UK.
Our trained teams will deliver, prepare the ground, space, and professionally install your plants using our seep hose and nutrients.
You’ll also receive guidance on aftercare to help your plants establish properly.
Learn more about our planting service here.

How do I care for my plants once they arrive?

We provide a full Planting & Care Advice guide with clear steps on how to prepare your site, plant correctly, and water based on your specific hedge type.
It’s important to follow these steps closely — especially in the first 12 months, when your plants are establishing.

How often should I water my hedge plants?

It depends on the plant type, soil type, and time of year.
As a general rule:

Spring/Summer: Everyday until established
Autumn/Winter: Only if just planted or during dry spells
Always water at the base, never the leaves
Never let roots dry out or sit in waterlogged soil

Using our recommended seep hose and nutrients included in our Guarantee Pack helps maintain the perfect balance.
See full watering schedule here.

Guarantee & Returns

Do you offer a plant guarantee?

Yes — Tav Gardens offers a one-time replacement guarantee valid for 18 months from the purchase date.
To qualify, you must:

Follow our planting and care instructions
Purchase the Tav Gardens Guarantee Pack
Notify us within 48 hours of noticing a problem (With in the 18 months)
Provide photos of the affected plants and planting area

We’ll review your case and, if eligible, arrange a free one-time replacement (delivery charges may apply).
Read the full guarantee details here.

What if my plants arrive damaged?

Your order number
Photos of the issue
A brief explanation of what went wrong

If there’s been a genuine issue, we’ll make it right — either through a refund, replacement, or resolution.

What’s not covered under the guarantee?

We cannot cover:

Overwatering or underwatering
Plants suffering due to poor drainage or planting location
Cosmetic imperfections (like minor leaf marks or small holes on Cherry Laurel)
General wear and tear after 18 months
Second-time replacements — the guarantee applies once per order

Contact & Support

How do I get in touch with you?

You can contact us easily via:

Email: info@tavgardens.com
Phone: 07964 474576
We aim to respond to all queries within 1 business day.

Do you offer support after the sale?

Yes — we’re here to help you before, during, and after your order.
Whether you need planting guidance, watering tips, or help diagnosing a problem, our support doesn’t stop at checkout.